Frequently Asked Questions
What is your return policy?
Of course! We want to make sure each customer is completely happy with their purchase. Simply email us within 30 days of delivery at firstname.lastname@example.org and let us know what you would like to return or exchange. Please note, we charge $4.99 for return shipping.
Will my mat fit in a Kindfolk bag?
Short answer, yes! Standard size mats will fit inside of our Yoga Mat Duffel Bag, Long Tote Bag, and XL Yoga Mat Duffel Bag. But don't worry, any size yoga mat (even the extra wide/thick mats) can be strapped to the outside of our Yoga Mat Backpack and Square Tote Bag. If you have any questions at all, feel free to reach out to us at email@example.com.
What are Kindfolk’s bag made of?
Kindfolk bags are made of a high quality canvas.
How do I clean my Kindfolk Yoga Bag?
Spot clean your bag with a damp washcloth, cold water, and dish soap. Wipe down the canvas in circular motions, working out any stains. Rinse the washcloth and work out the soap from the canvas, going with the grain of the bag. Hang to air dry.
Where are your bags manufactured?
Kindfolk bags are manufactured in China.
I have a question about my order, what should I do?
Get in touch! Drop us an email at firstname.lastname@example.org
How often do you ship?
Our team at Kindfolk will fulfill and ship your order the next business day after your order is placed.
Does Kindfolk ship internationally?
Yes! Kindfolk does offer international shipping.
How much does shipping cost?
In the United States we offer a few different options.
- Standard Shipping under $50: $4.99
- Standard shipping $50 or more: free shipping
International shipping costs will vary depending on location.
Why is my order coming in an Amazon box?
Some of Kindfolk’s inventory is stored in an Amazon fulfillment center. If your bag arrives in an Amazon box, please be assured we’ve shipped from our Amazon inventory to make sure you received your order in the quickest time possible.
What does Kindfolk do with the money they raise to end human trafficking?
Kindfolk donates $1 for every unit sold to help end slavery and human trafficking worldwide. Kindfolk is partnered with A21, a nonprofit that aims to reach, rescue, and restore victims of slavery and to prevent this tragedy for future generations. Donations are made at the beginning of each month for orders from the previous month. For more information on A21 and why we chose to partner with them, visit our WHY page or A21's website.
Does Kindfolk offer wholesale?
As of now, Kindfolk does not offer any options for those wishing to wholesale.